Customer Service
Q. What is a limited edition art print?
A. A limited-edition art print is a reproduction of an original work of art that is signed and sequentially numbered by the artist. The total number of prints is fixed or limited by the artist.
Q. How does the sale of a limited-edition art print work?
A. Limited-edition art prints are rare and once a print is sold out, it is no longer available.
Q. My item arrived damage. What do I do?
A. If your item arrives damaged, please send an email to hello@adriannakinal.com and we will assist in arranging an exchange or return. You must contact us within 7 days of receipt of your item.
Q. When will my order arrive?
A. Orders are shipped within three (3-5) business days from the date you place your order. For shipping times by destination, please see our Customer Service page. You will receive a tracking number when your order has shipped. Orders will appear as unfulfilled until you receive a tracking number.
Please note, during the holiday season, processing and shipping may take longer than three (3-5) days.
Q. Where is my international order?
A. Delivery for orders shipping outside of the USA may take up to 30 days due to international customs processing time. We will do our best to expedite the process but unfortunately customs procedures are beyond our control. If your package appears to be not moving, this is most likely an indication that it is still in customs.
Q. Why am I getting charged extra for my international order?
A. International shipping charges (all orders outside the U.S.) do not include the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery. Please contact your local customs office for more information.
Q. What if my order is a gift?
A. At this time, we do not offer gift wrapping.
Q. Do you offer framing options?
A. No. However we recommend using ArtToFrame.com or Frameiteasy.com.
Q. How do I know which size frame to buy?
A. When ordering a frame without a mat, simply match the frame size to your image size. The frame should be the same size as whatever print you’ll be framing.
Q. Can I place a custom order?
A. For custom order inquiries, please email hello@adriannakinal.com
Q. Can I cancel my order?
A. If you would like to cancel your order, you must email hello@adriannakinal.com within 24 hours.